Simply call our customer service department at 650.873.0900 and fax a copy of the bill you received. Our customer service staff will be happy to take care of it and have the charges properly credited. This situation usually occurs when the dnaFreight BOL is not used. To prevent future problems, please make sure that the shipper gives the driver a copy of the automated dnaFreight BOL for every shipment.
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What happens if I receive a bill directly from a carrier?