What is the claims process? |
Claims are handled directly between the shipper, consignee and the INSURANCE. dnaFreight is not involved in the actual claims process and has no influence in the FINAL claim decision. Claims must be filed within 14 days of delivery. The claimant should only file for loss or damage on the product which was shipped. ALWAYS be as concise as possible in noting specific damage on the delivery receipt. Our representatives can coach you on filing a claim.
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