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Frequently Asked Questions FAQs
Who and what is dnaFreight?
What can I ship with dnaFreight?
Why is dnaFreight able to offer such low prices?
What are terminals and who uses them?
What types of shipments are there?
How soon can I start shipping with dnaFreight?
Could I open a credit account with dnaFreight?
What is the base price appearing on my Freight Quote?
What should I enter in the field Description / Packaging?
What is my reference number and how can I use it later?
How does one send freight from terminal or pick-up freight from terminal?
Does dnaFreight offer Air-freight Service?
Does dnaFreight help with export / import and offer International Freight Service?
How does one cancel the booked freight?
What is the technology behind dnaFreight?
Will I get billed for a fuel surcharge?
What is a liftgate and when do I need one?
What is a Special Area Pick-up / Delivery Service?
Forgot your username or password?
When should I print and use the Shipment Labels?
When should I use dnaFreight?
Are transit times guaranteed?
What happens if my shipment isn`t ready when the driver comes?
Can I estimate the weight of my shipment?
What is the claims process?
Do I contact the terminal after scheduling with dnaFreight?
What is a Bill of Lading (BOL)?
How should I package my shipments?
Can I schedule a shipment and have it picked up on the same day?
What is a Residential Pick-up / Delivery service?
Are your rates guaranteed?
What happens if I receive a bill directly from a carrier?
What is dimensional weight?
What are the basic packaging techniques?
What is an Arrival Notification Service?
When do I pay a Redelivery/Reconsignment Fee?
When do I pay a Reweigh and Inspection Fee?
How can I insure my freight?
What is LTL?
What is a refrigerated trailer or a flatbed trailer?
What are the accepted payment types at dnaFreight?
How do I pay for my order with PayPal?
What is my Shipment Date?
When do dimensional weight charges apply?
What is COD, and how to get the COD service?
How to get a Proof of Delivery for a shipment?
What is a two-man pickup / delivery service?
What is a freight class?
Frequently Asked Questions FAQs
Frequently Asked Questions FAQs
Frequently Asked Questions FAQs